each product is handcrafted with care to ensure exceptional quality. Due to the nature of our body care products and candles, we do not accept returns or exchanges on opened or used items for hygiene and safety reasons.
We gladly accept returns only if:
- You received the wrong item.
- Your order arrived damaged.
- Your order is missing an item.
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at Jelliscollection@gmail.com with:
- Your order number
- Photos of the item(s) and packaging
- A brief description of the issue
Once your claim is reviewed, we will gladly provide a replacement or refund if approved.
Please note:
- We do not offer refunds for fragrance preferences or personal scent expectations.
- Shipping fees are non-refundable.
- Sale, clearance, and custom orders are final sale.
Because many of our fragrances are made upon request, orders cannot be canceled once production has begun.
