At The Jellis Collection, every order is carefully handcrafted, packaged, and inspected before shipment.
Processing Time
- In-stock items typically ship within 2-5 business days.
- Made-to-order fragrances may require 5-10 business days before shipping.
- During holidays, promotions, or product launches, processing times may be slightly longer.
Shipping
Once your order has shipped, you will receive a confirmation email with tracking information.
Delivery times vary based on your selected shipping method and carrier.
Warm Weather Notice
Our body butters are made with natural ingredients and may soften or melt during transit in warm temperatures. This does not affect the quality of the product.
If your product softens:
- Allow it to cool at room temperature.
- For faster results, place it in the refrigerator for 15-30 minutes.
Incorrect Addresses
Please verify your shipping address before placing your order. The Jellis Collection is not responsible for packages shipped to an incorrect address provided at checkout.
Lost or Stolen Packages
Once a package has been marked as delivered by the carrier, The Jellis Collection is not responsible for lost or stolen packages. If you experience an issue, please contact the shipping carrier directly to file a claim.
